INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Absolutely! At ALVIN GEMS, we take great pride in presenting accurate and detailed images of our gemstone jewellery. Our commitment to transparency and authenticity ensures that the product you receive mirrors the beauty and craftsmanship showcased in the pictures.

Where can I view my sales receipt?

At ALVIN GEMS, we value transparency and convenience for our valued customers. To view your sales receipt, simply follow these steps:

  1. Log in to your ALVIN GEMS account.
  2. Navigate to the "My Account" section.
  3. Look for the "Order History" or "Transaction History" tab.
  4. Click on the specific order for which you'd like to view the sales receipt.
  5. Your sales receipt, including detailed transaction information, will be available for you to review and download.
How can I return an item?

At ALVIN GEMS, we prioritize your satisfaction and understand that sometimes returns are necessary. Here's how you can initiate a return:

  1. Log in to your ALVIN GEMS account.
  2. Navigate to the "My Account" section.
  3. Locate the "Order History" or "Transaction History" tab.
  4. Select the order containing the item you wish to return.
  5. Follow the prompts to initiate the return process.
  6. Our customer support team will review your request and guide you through the return steps.
Will you restock items indicated as “out of stock?”

At ALVIN GEMS, we deeply appreciate your interest in our products, and we're committed to meeting your desires. While some items may be currently out of stock, we're actively working to restock them and bring back the pieces you love.

Stay Tuned for Updates

To stay informed about restocks and availability, we recommend:

  1. Signing up for our newsletter: Be the first to know about restocked items, new arrivals, and exclusive offers by subscribing to our newsletter.
  2. Checking our website regularly: Visit our website frequently to stay updated on product availability.
Where can I ship my order?

At ALVIN GEMS, we're thrilled to offer worldwide shipping, bringing our exquisite gemstone jewellery to you, no matter your location. Whether you're in the heart of the UK or across the globe, we've got you covered.

International Reach

Our shipping network is designed to ensure that your order reaches you securely and promptly, regardless of whether you're within the UK or anywhere else on the map.

INFORMATION ABOUT US

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