1: What we do with your information

As an online store, we understand the importance of protecting your privacy. We want to assure you that we collect and use your information in a responsible manner.

Information We Collect When You Make a Purchase

When you make a purchase from our online store, we collect information that helps u process your order and deliver your purchase to you. This information includes your name, address, telephone number, fax number, email address, and payment information.

We understand that this information is sensitive and we take appropriate measures to protect it. We use industry-standard encryption to ensure that your payment information is secure.

Information We Collect When You Browse Our Website

When you browse our website, we also collect information that helps us improve your experience. This includes your computer's internet protocol (IP) address, which provides us with information about your browser and operating system.

We use cookies to track your activity on our website. Cookies are small files that are stored on your device and allow us to remember your preferences and tailor your experience to your needs.

Email Marketing

With your permission, we may send you emails about our brand, new products, and other news. We understand that your inbox is valuable and we want to ensure that our emails are relevant to you.

If you no longer wish to receive emails from us, you can easily opt-out by clicking the "unsubscribe" link at the bottom of any email.

2: Consent

At Alvin Gems, we understand that your personal information is valuable and we take your privacy very seriously. We want you to know that when you provide us with your personal information, we will only use it for the specific reason that you have provided it. Here, we'll explain why we collect personal information and how we use it to ensure that you have a seamless and secure transaction experience.

Consent and Personal Information Collection

When you provide us with personal information, such as your name, email address, phone number, and payment information, we need to collect it in order to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase. By providing us with this information, you are giving your implied consent for us to collect and use your personal information for these specific reasons.

Marketing and Personal Information

Sometimes we may need to use your personal information for a secondary reason, such as marketing. If we do, we will always ask for your expressed consent first. We believe that transparency is key when it comes to the collection and use of personal information, so we will always let you know what we plan to do with your information before we use it.

Opting Out of Personal Information Collection

If you have already opted into the collection and use of your personal information for a specific reason, but later change your mind, you can withdraw your consent at any time. Simply contact us and let us know that you no longer wish for us to contact you or use your information.

Protecting Your Personal Information

We take the security of your personal information seriously and implement industry-standard security measures to protect it. Our payment processing systems are fully encrypted to ensure that your payment information is safe and secure.

3. Disclosure of Information

Personal information is a valuable asset, and it is essential to know when and why it may be disclosed. At our company, we take the protection of your personal information very seriously. We understand that your privacy is essential, and we strive to maintain the confidentiality of your information. However, there are circumstances when we may need to disclose your personal information, and here will explain when and why.

Disclosure Required by Law

One of the instances where we may disclose your personal information is when we are required to do so by law. This may be in response to a court order or a subpoena. In such instances, we have a legal obligation to comply with the request and provide the necessary information. However, we will only disclose the minimum amount of information required by law.

Violation of Our Terms of Service

Another instance where we may disclose your personal information is if you violate our terms of service. Our terms of service are designed to ensure that our services are used appropriately and to protect the rights and interests of our users. If we suspect that you have violated our terms of service, we may investigate the matter and disclose your personal information if necessary. This may include sharing your information with law enforcement agencies or other third parties.

Protecting Our Users and Services

We may also disclose your personal information if we believe that it is necessary to protect the safety and security of our users, services, or the public. This may include sharing your information with law enforcement agencies, regulatory bodies, or other third parties. We take this responsibility very seriously and will only disclose your personal information in such instances if we believe that it is necessary to prevent harm.

4: Third-Party Services

As technology continues to advance, more and more companies are turning to third-party service providers to assist with various tasks, including payment processing and data analytics. While these service providers can be incredibly useful, they also raise concerns about privacy and the security of personal information. Here, you can explore how third-party service providers handle your personal information and what you can do to protect yourself.

Understanding Third-Party Service Providers

At Alvin Gems, we work with a variety of third-party service providers to help us provide you with the best possible experience. These providers include payment gateways, shipping companies, and data analytics firms. When you make a purchase on our site, we may share some of your personal information with these providers to help facilitate the transaction.

However, it's important to note that these providers will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. They are bound by contract to keep your information confidential and secure, and they are required to comply with all applicable data protection laws and regulations.

Privacy Policies of Third-Party Service Providers

While we take every precaution to protect your personal information, we recognize that some third-party service providers have their own privacy policies that may differ from ours. For example, payment gateways and other payment transaction processors may have specific policies regarding the information we are required to provide to them for your purchase-related transactions.

To ensure that you understand how your personal information will be handled by these providers, we recommend that you carefully read their privacy policies. This will give you a clear understanding of how your information will be used, who will have access to it, and how it will be protected.

Jurisdictional Differences

It's also important to note that certain third-party service providers may be located in or have facilities that are located in a different jurisdiction than either you or us. This means that if you choose to proceed with a transaction that involves the services of a third-party service provider, your personal information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in the United States and your transaction is processed by a payment gateway located in Canada, then your personal information may be subject to disclosure under Canadian legislation.

To ensure that your personal information is protected, we recommend that you carefully review the privacy policies of all third-party service providers before engaging in any transactions.

Links to Third-Party Sites

Finally, it's important to note that when you click on links on our site, you may be directed to third-party sites that have their own privacy policies. We are not responsible for the privacy practices of these sites, and we encourage you to read their privacy statements carefully before providing any personal information.

Google Analytics

At our store, we use Google Analytics to help us understand who visits our site and what pages are being viewed. Google Analytics collects data such as your IP address, the type of device you are using, and the pages you visit on our site. This information is used to help us improve our site and provide you with a better experience.

To protect your privacy, we have enabled IP anonymization in Google Analytics. This means that your IP address will be truncated before it is transmitted to Google's servers. We have also entered into a data processing agreement with Google to ensure that your personal information is handled in accordance with applicable data protection laws and regulations.

5: Protection of Your Information

As more and more of our lives move online, protecting our personal information becomes increasingly important. At Alvin Gems we understand the importance of safeguarding your data and take this responsibility very seriously. That's why we take a number of steps to ensure that your personal information is protected at all times.

Encryption and Secure Storage

One of the ways we protect your information is through the use of encryption technology. If you provide us with your credit card information, we use secure socket layer technology (SSL) to encrypt the information and store it using AES-256 encryption. This ensures that your sensitive information is kept safe and secure from unauthorized access.

Industry Best Practices

At Alvin Gems we follow industry best practices to ensure that your personal information is protected. We take a number of precautions to make sure that your data is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. This includes implementing generally accepted industry standards and following all PCI-DSS requirements.

While we take every possible precaution to protect your personal information, it's important to note that no method of transmission over the Internet or electronic storage is 100% secure. That being said, we are committed to doing everything in our power to keep your data safe and secure.

6: Changes to Our Privacy Policy

In today's world, online privacy is a top concern for everyone who uses the internet. With the constant evolution of technology, privacy policies are subject to change at any given time. As a responsible website owner, we understand the importance of keeping our users informed about any updates to our privacy policy. Therefore, we have taken the initiative to make our policy changes transparent and easily accessible.

Stay informed with our latest policy updates

We want our users to feel confident in using our website and its services. Our Privacy Policy is designed to protect your personal information and ensure that it is used only for the intended purposes. To maintain transparency and keep you informed, we have made it a priority to notify you of any policy changes on this page.

Keeping your information secure is our top priority

Our Privacy Policy outlines how we collect, use, and protect your personal information. We assure you that we take the utmost care to keep your information secure and confidential. Our privacy practices comply with all applicable laws and regulations, and we strive to exceed industry standards.

Understanding the changes to our Privacy Policy

We may update our Privacy Policy from time to time, and any changes will be posted on this page. It is essential to review our policy periodically to stay up-to-date with our latest practices. You will be notified of any significant changes to our policy through a notice on our website.

Superseding the previous version

Please note that any changes to our Privacy Policy will supersede the previous version of our policy. It is our responsibility to inform you of any updates, and it is your responsibility to review the changes and understand how they affect you. By continuing to use our website and its services after any policy updates, you are indicating that you agree to the new terms.

For more information, email us at: info@alvingems.co.uk